Frequently Asked Questions

Our Frequently Asked Questions provide answers to some of the most commonly asked questions about our program and our website. Click on a link below to view the answer to that question. Links throughout the answers will guide you to next steps on our website. If you can't find what you're looking for please contact us at 1-888-674-3309

Q:

What is Hertz Rent2Buy®?

A:

It is an innovative program launched by Hertz Car Sales with the purpose of selling high-quality, active rental cars online at very competitive prices. Hertz Rent2Buy® provides customers with the opportunity to test the vehicle for 3 full days by renting it at a low special rate, which will be waived if the car is purchased.

Hertz Rent2Buy® is not a “Rent to Own” program.

With Rent2Buy, Hertz has focused on making the used car buying experience simpler. We have eliminated the middleman so you are protected from the haggle process. By reducing these costs, Rent2Buy has been able to transfer savings to the customer and offer high-quality, well-equipped used cars at great prices; often times well under Kelley’s Blue Book Suggested Retail Value. Furthermore, Hertz believes that peace of mind should come at no extra cost. That’s why every car sold through Rent2Buy to retail customers is backed with a 12 month/12,000 miles comprehensive limited warranty.

  • Wide variety of high quality used cars
  • Financing solutions for almost every budget
  • Vehicles which have between 12,000 and 50,000 miles and are generally still under Original Factory Warranty
  • Peace of mind, Hertz Rent2Buy® backs every car with a 12 month/12,000 miles Limited Warranty
  • 2 Hour Complimentary Test-Rental
  • Vehicle Protection Plans offered with coverage options of up to 7 years or 100,000 miles
Q:

What are the steps in the Buying Process?

A:

Hertz Rent2Buy® streamlined the buying process and took the hassle out of buying a used car, plus added peace of mind to the formula.

  • Reserve your car online for a 3-day Test-Rental, at a special daily rate of $491.
  • You’ll receive an email confirming your rental and providing the exact pick-up address.
  • An agent from the Rent2Buy team will contact you to inform the car is ready.
  • Pick up your car at the designated Hertz location and don’t just take it for a test-drive around the block, instead kick the tires and feel the ownership for 3 full days.
  • If you decide to purchase the car, login to your account and click Purchase Car. Our sales processing team will get in contact with you to explain the sales process and help present our financing options.
  • You can also contact us at 1-888-674-3309 at any time with any questions you may have.
  • If you decide not to purchase the car, there are no strings attached, simply return it to Hertz and pay for the rental charges.
Q:

How do I start my search?

A:

Searching for a car on Hertz Rent2Buy® is easy. Choose one of four tabs below the yellow header on the homepage: Model & Price, Make, Body Type or Efficiency. Each tab will open a search section that represents the criteria you have chosen to look for in a car. Our website automatically recognizes your geographic location; however, sometimes internet service provider networks may provide inaccurate location results. If your location is wrong, please change it in the upper right hand corner of the page to get search results that are local and relevant to you.

Q:

Is the mileage of the car displayed exact?

A:

Information on the site is constantly being updated. The mileage listed is the most recent update since the last rental. However, if a vehicle is out on rental the mileage posted is the latest mileage recorded at the time of the prior return.

Q:

Do you offer financing?

A:

Hertz offers competitive financing options. Hertz Rent2Buy® works hard to make your car buying experience as effortless as possible. To facilitate your purchase, Hertz has partnered with several financial institutions to offer customers competitive financing options for almost every budget. You will be provided the option to complete an online credit application once you have picked up your vehicle and clicked the "Purchase Car" link. Hertz Rent2Buy® financing specialists are available to guide you through the process.

Q:

Can I see the car prior to making a reservation?

A:

Since these are active rental vehicles, unfortunately we cannot guarantee the car will be available for you to check prior to making a reservation. Placing a reservation ensures that the car will be pulled from the fleet, prepared and made available for you. The reservation is an appointment you set to check the vehicle you are interested in. Upon arrival at the location please proceed to the counter and identify your self as a Rent2Buy customer. The Counter Service Representative will walk you to your vehicle. Please check out the car before you sign the rental agreement. If the vehicle does not meet your expectations, there is no need to open the rental agreement

Q:

What if I can’t find the car I want in my state?

A:

Currently we sell cars in Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Iowa, Kentucky, Louisiana, Massachusetts,Minnesota, Mississippi, Missouri, Michigan, New Jersey, New York, Nevada, North Carolina, Oklahoma, Oregon, Pennsylvania,South Carolina, Tennessee, Texas, Utah, Virginia and Washington. In order to participate in the Hertz Rent2Buy®, you must reside in one of these states, or you are required to take delivery of the vehicle and complete the purchase in one of these states. If you do not live in one of these states, we apologize for the temporary inconvenience; a dedicated team is working diligently to open operations in new states.

Q:

What extra fees will I have to pay if I decide to purchase the car?

A:

Taxes, title/registration fees and documentation fees vary from state to state. Taxes and title/registration fees may also vary depending upon your location and will be estimated at the time of sale. When the Department of Motor Vehicles in your state reviews the documentation, they will determine a final amount for fees and taxes. If you paid more than the amount due, the excess will be refunded to you. If you paid less than the amount due, you will be responsible for the difference. Documentation fees are included in the advertised price in some states and will not be an additional charge. Following are the states in which a documentation fee will be payable in addition to the advertised price:

State

Documentation Fee

Alabama

$279

Arizona

$389

California

$80

Connecticut

$389

Hawaii

$279

Illinois

$166.27

Iowa

$279

Kansas

$279

Louisiana

$115

Minnesota

$75

Missouri

$199

Nevada

$279

New Mexico

$279

North Carolina

$489

Oregon

$75

Pennsylvania

$133

Utah

$279

Virginia

$489

Washington

$150

Q:

What do I do if I want to buy the car?

A:

There’s no need to return the car 9 simply log on to your account, go to My Test Rental and click on the Purchase car link within 3 days after your pickup. You will be contacted by your Sale Processing Representative who will guide you through the sales process. You can also contact your Sales Representative at any time at 1-888-674-3309.

Q:

How can I reach you if I need more information?

A:

You can contact us at 1-888-674-3309 at any step in the process

Q:

How can I find out the location’s exact address?

A:

The exact address for the Hertz location will appear on your reservation confirmation e-mail.

Q:

Do you offer a warranty on the R2B vehicle once purchased?

A:

Hertz believes that peace of mind should come at no extra cost. That's why every car sold through Rent2Buy to retail customers is backed with a 12 month/12,000 miles limited warranty7 at no additional cost. We also offer a variety of Vehicle Protection Plan for purchase.

Q:

Can I get a copy of the vehicle maintenance records?

A:

Hertz is currently not providing maintenance records. We encourage our customers to bring the vehicle to their mechanic of trust to validate the quality of our vehicles and service technicians

Q:

What do I do if the vehicle I’m testing has Neverlost installed?

A:

Neverlost units are not for sale. Once you decide to purchase the vehicle, your Sales Processing Representative will make arrangements to un-mount the Neverlost unit.

Q:

Can I use my credit or debit card to purchase the vehicle?

A:

No, you can't use a credit or debit card to purchase the vehicle. However, we provide financing solutions for almost every budget. Other acceptable forms of payment include: Certified Check, Wire Transfer, or Automated Clearing House (ACH), No bank draft checks are accepted.

Q:

How do I cancel my reservation?

A:

Login to your account, click on My Test Rental List, and cancel your reservation. To help us provide our customers with the best service possible, we appreciate it if you would describe the reason for your cancellation.

Q:

Does Hertz accept trade-ins?

A:

Hertz accepts trade-ins at our Car Sales Locations.

Q:

Can I rent the car and make monthly installments to Hertz?

A:

Hertz Rent2Buy® is not a “Rent to Own” program. Hertz Rent2Buy® provides customers with the opportunity to feel the ownership of the car through a 3-day Test Rental. This test period will help our customers make the best decision towards purchasing the car, unlike traditional used car sales

Q:

Are there any age restrictions or exceptions on test renting or purchasing a vehicle?

A:

On most test rentals, the minimum age is 25 without an additional Age Differential Charge, and 21 with an additional Age Differential Charge. Unlike rental charges, age differential charges are not waived if you purchase the vehicle.

Q:

When do age differential charges apply?

A:

Hertz will test rent selected car class vehicles (Prestige Collection and high performance cars such as Corvettes and Shelby Mustangs excluded) to customers who are age 21-24 with an Age Differential Charge, in addition to the normal rental rate.

Q:

How much are age differential charges?

A:

Most car classes will require a USD 15.00 per day surcharge, while higher end cars may require a USD 25.00 per day surcharge. See the counter representative for details

Q:

If my company has an agreement with Hertz about age differential charges, will it apply to a test rental?

A:

Various corporate accounts have agreements with Hertz which permit employees of those companies, between the ages of 21-24, to rent for business purposes. Hertz Rent2Buy® will honor these age exceptions if you test rent a vehicle. Renters must present a valid Corporate Identification Card at the time of test rental and additional fees may apply. Please contact your company travel department to verify age exceptions when test renting a vehicle.

Q:

Are the prices of cars displayed on the website subject to change?

A:

Prices of all cars displayed on the website are valid through the date listed with the price disclosures. Once that date expires, prices are subject to change, based upon current market conditions. These changes will not affect you if you have placed a reservation or are test-renting a car at the time the price change occurs.

Q:

If I decide to purchase the car, how will I receive my sales documents?

A:

In many states, we will be able to handle the document exchange using FedEx. However, in some states, state laws make it necessary for you to come to Hertz's licensed location to sign the sales documents. Customers are required to go one of the following licensed locations for their state as listed below:

1) Iowa (Both rental and closing occur at the licensed location)
The Hertz Corporation
10699 Collision Drive, Dubuque, IA 52001

2) Kansas
The Hertz Corporation
535 W. Douglas Ave, Suite 100, Wichita, KS 67213

3) Mississippi (customer has to come to one of the licensed locations below for their plates)
The Hertz Corporation
2657-A Lakeland Drive, Flowood, MS 39232
14035 Airport Road, Suite D, Gulfport, MS 39503

4) Nevada (Both rental and closing occur at the licensed location)
The Hertz Corporation
1995 Vassar Street, Suite B, Reno, NV 89502

5) New Jersey
The Hertz Corporation
900 Doremus Ave, Port Newark, NJ 07114
1037 Route 206, Bordentown, NJ 08505

6) North Carolina
The Hertz Corporation
9218 South Blvd, Charlotte, NC 28273

7) Oregon
The Hertz Corporation
1133 SE 82nd Ave, Portland, OR 97215
12136 SE Stark St, Portland, OR 97216

8) Pennsylvania
The Hertz Corporation
5634 Baum Boulevard, Pittsburgh, PA 15206
1190 Lancaster Road, Manheim, PA 17545
431 State Ave, Emmaus, PA 18049
330 West Street Rd #340, Warminster, PA 18974

9) South Carolina (Both rental and closing occur at the licensed location)
The Hertz Corporation
1561 Highway 17 North, Mt. Pleasant, SC 29464
699 N Anderson Rd, Rock Hill, SC 29730

10) Virginia
The Hertz Corporation
211 Catoctin Circle SE, Leesburg VA 20175

11) Washington
The Hertz Corporation
19707 International Blvd, Seatac, WA 98188
18625 Des Moines Memorial Dr, Seattle, WA 98148

Q:

Can I use my Debit Card or Bank Card to reserve a Hertz car?

A:

At most Hertz locations, debit cards (sometimes called check cards) issued under a VISA or Mastercard logo which draw funds directly from the cardholder's account may be used to qualify for rental. However, prepaid or stored value cards which have a VISA or Mastercard logo are not accepted to qualify for rental. Debit cards must have available funds for the estimated amount of the rental charges plus up to $140 to cover any incidental charges in order to secure the rental. Both debit cards and prepaid or stored value cards issued under a VISA or Mastercard logo may be used as a form of payment when you return the vehicle.

Q:

What kind of credit check is performed when I use my Debit Card?

A:

The credit scoring process performed through the services of Equifax are very similar to the type of credit checks that are done when a person applies for credit. This credit check is done at the rental location when you arrive.

Q:

When can I reach Rent2Buy Customer Support Center by Phone? (1-888-674-3309)

A:

You can reach Rent2Buy Customer Support Center from Monday thru Friday 9 am to 8 pm ET, Saturday from 9 am to 5 pm ET and Sunday from 1 pm to 4 pm ET.

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How We Keep Prices Low
See How We Make Financing Easy
Check Out Our Warranties
Compare Protection Plans
The Hertz Brand
How We Keep Prices Low
See How We Make Financing Easy
Check Out Our Warranties
Compare Protection Plans
The Hertz Brand
How We Keep Prices Low
See How We Make Financing Easy
Check Out Our Warranties
Compare Protection Plans
The Hertz Brand
How We Keep Prices Low
See How We Make Financing Easy
Check Out Our Warranties
Compare Protection Plans
The Hertz Brand
How We Keep Prices Low
See How We Make Financing Easy
Check Out Our Warranties
Compare Protection Plans
The Hertz Brand
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From now through November 30, 2014, Hertz Car Sales® is reducing by $1000 the price it would ordinarily charge for all vehicles and is reducing by $100 the price it would ordinarily charge for all Vehicle Protection Plans. The Vehicle Protection Plan discount is not valid in Florida. Financing is available to qualified buyers at an APR of 1.99% for a term up to 48 months.  A 48-month contract at a rate of 1.99% would require payments of $21.71 per $1,000 financed.  For amounts financed less than $10,000.00, higher rates may apply. On approved credit. Not all buyers will qualify. Buyers who do not qualify for the promotional rates may qualify for other terms and conditions. Residency restrictions apply.

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From now through November 30, 2014, Hertz Car Sales® is reducing by $1000 the price it would ordinarily charge for all vehicles and is reducing by $100 the price it would ordinarily charge for all Vehicle Protection Plans. The Vehicle Protection Plan discount is not valid in Florida. Financing is available to qualified buyers at an APR of 1.99% for a term up to 48 months.  A 48-month contract at a rate of 1.99% would require payments of $21.71 per $1,000 financed.  For amounts financed less than $10,000.00, higher rates may apply. On approved credit. Not all buyers will qualify. Buyers who do not qualify for the promotional rates may qualify for other terms and conditions. Residency restrictions apply.

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