Hertz Digital Folio

Pre-Owned Vehicles – Value that lasts...

With a Pre-Owned vehicle, you’ll experience all the excitement and confidence of buying a new vehicle, yet enjoy the value of a great pre-owned vehicle.
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Rest assured knowing your used vehicle has been subjected by your selling dealer to a demanding 115-point quality assurance inspection and has passed the high Pre-Owned standards for mechanical performance and interior and exterior appearance. Your vehicle is also backed by a Limited Warranty and comes with one year of 24-hour Roadside Assistance as well as other value added benefits.

24-Hour Roadside Assistance
1-800-451-5665
Warranty Repairs
1-800-327-5172

Limited Warranty Information

Warrantor

Your Pre-Owned Limited Warranty is provided by your selling dealer as shown on your Pre-Owned vehicle Limited Warranty form or Buyer’s Guide and is administered by Fidelity Warranty Services, Inc. (“FWS”).

Limited Warranty Period

The Limited Warranty begins at the date of purchase. See your Limited Warranty form and Buyer’s Guide for details.

Owner’s Responsibilities

You are responsible for properly operating and maintaining your vehicle in accordance with the instructions in the Manufacturer’s Owner’s Manual. If you drive your vehicle under severe driving conditions, you must follow the applicable maintenance requirements specified in the Manufacturer’s Owner’s Manual.

Limited Warranty Coverage

The Limited Warranty provides for the repair or replacement, less applicable deductible, of Covered Parts which fail under normal use due to a defect in materials or workmanship. Coverage is limited to those components and parts listed under the section “Covered Parts” on the Limited Warranty form. In addition, coverage excludes those items listed under “Exclusions from Coverage.” Repairs will be made as determined by FWS.

See your Limited Warranty form & Buyer’s Guide for actual Limited Warranty coverage & limitations.

Any implied warranty of merchantability of fitness for a particular purpose applicable to this vehicle is limited to the duration of the written limited warranty. Some states do not allow limitation on the time period for an implied warranty, so this limitation may not apply to you.

How to Make a Claim

When Limited Warranty repairs are required, you must contact FWS at 1-800-327-5172 during normal business hours for instructions.

Authorization must be obtained from FWS prior to having your vehicle repaired. We reserve the right to inspect any vehicle before authorization of repairs. In order to make a claim under this Limited Warranty you must:

  1. Use all reasonable means to protect your vehicle from further damage in the event of a mechanical breakdown. Without limiting this general rule, specifically you must stop the vehicle immediately and have it repaired before driving it further.
  2. Provide “teardown authorization” when requested by FWS, so that the repair facility can provide accurate diagnosis and estimate of repairs.
    IMPORTANT: THIS LIMITED WARRANTY DOES NOT PAY FOR DIAGNOSTIC CHARGES.
  3. If repairs were authorized by FWS, but you were required to pay the bill, you must submit your claim for reimbursement to FWS with all required documents within 30 days of authorization and retain all replaced parts until your claim is settled. You may be required to submit these parts for inspection.

Failure to comply with the responsibilities outlined previously may result in the denial of your claim. If you have any questions which cannot be answered by your selling dealer, please contact us at FWS.

Important Information concerning the Limited Warranty:

  • Please be aware that modification to your vehicle could affect its performance, safety, or durability. It also may violate government regulations and/or void this Limited Warranty.
  • All information including the terms and conditions of the Limited Warranty is based on the latest data available at the time of publication and is subject to change without notice.
  • Read and carefully consider the recommendations contained in the guide and in the original Manufacturer’s Owner’s Manual and follow the maintenance recommendations contained in the Manufacturer’s Owner’s Manual.

Pre-Owned Services

In addition to the benefits of the Limited Warranty, you are provided the following special services as another indication of our commitment to quality service for our Pre-Owned vehicle owners.

Travel Breakdown Protection

Travel Breakdown Protection will be provided for the duration of your Limited Warranty. In the event of a Mechanical Breakdown of a Covered Part, we will reimburse you for food and lodging, commencing the day after the claim is reported to FWS, provided you are in excess of 100 miles from home.

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Such reimbursement shall be limited to $75 per calendar day and $375 per occurrence. You must receive prior authorization for travel reimbursement by calling 1-800-327-5172.

Rental Car Coverage

You will be reimbursed up to $35 per day for a maximum of 10 days for car rental expense incurred if a covered Mechanical Breakdown renders your vehicle inoperative and requires your vehicle to be in a shop overnight for repairs during the Limited Warranty coverage period. Rental car expense incurred must be from a licensed rental car agency or authorized dealer. Rental car reimbursement is not provided for parts delay, shop scheduling, or for work not covered by the Limited Warranty.

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You must receive prior authorization for rental reimbursement by calling 1-800-327-5172. Rental car reimbursement is limited to downtime repairs and ends on the date of repair completion.

Roadside Assistance Plan Provisions

Duration
One year from the date you purchased the Pre-Owned vehicle, unlimited mileage.

Cost
Roadside Assistance benefits are available at no extra cost to you as part of the Pre-Owned plan.

Hours of Operation
24 hours a day, 365 days a year

Area of Coverage
Anywhere in the U.S. or Canada

Emergency Roadside Assistance Provided
“Sign and Drive” coverage up to $50.00 for emergency services such as…

  • Flat Tire – change your flat tire with your inflated spare
  • Out of Gas – arrange to have up to three gallons of free gas delivered if vehicle runs out of fuel
  • Lockout – assist in getting vehicle unlocked if the keys are lost, broken or locked inside vehicle
  • Jump-start – arrange a battery jump

Emergency Towing Service
“Sign and Drive” coverage up to $50.00 for mechanical disablement which renders your vehicle inoperative.

How to Get Service

If your vehicle becomes disabled and you need assistance, please call us at 1-800-451-5665.

How to Use Roadside Assistance

Please be prepared with the following information when calling Roadside Assistance:

  1. Your name and address
  2. Your plan number (located on your Roadside Assistance card)
  3. Exact location of disablement
  4. Where you are calling from, including a phone number where you can be reached

*Services provided through Cross Country Motor Club, Inc., Boston, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin and Wyoming, where services are provided through Cross Country Motor Club of California, Inc., Boston, MA 02155.

Proper Maintenance

Properly maintaining your vehicle can help it last longer, help deliver maximum performance, and help protect your investment. Please follow the Manufacturer’s recommended schedule so that your vehicle can provide you with many years of driving enjoyment.

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