Frequently Asked Questions

We provide answers to some of the most commonly asked questions about our program and website.


Click on a link below to view the answer to that question. If you can't find what you're looking for, submit the FAQs contact form at the bottom of the page or please give us a call at 888-674-3309.

Hertz Certified

General

Where are your stores located?

We have about 90 stores located in most major markets around the country. Click here to find the location closest to you.

Where does Hertz Car Sales get its cars?

The vehicles sold at Hertz Car Sales locations come from different sources. The majority of vehicles are late models which have been carefully selected from either the rental fleet of the Hertz Corporations ("Hertz") or other Hertz companies, such as: Dollar Rent-a-Car, Thrifty Rental, Donlen, or Hertz Equipment Rental Corporation. Some of the vehicles have been traded-in by Hertz Car Sales customers; others have been purchased from a variety of sources, such as dealers, private sellers, and auctions. While Hertz works hard to procure quality vehicles, Hertz may not be aware of the vehicle's full history. Nonetheless, only the vehicles that meet Hertz quality standards make it to the Hertz Car Sales inventory.

Can I see a vehicle history report?

To see a vehicle history report, click the AutoCheck icon when viewing a vehicle online, or ask your salesperson at our dealership.

Can I trade in a vehicle?

Yes, we provide free trade-in appraisals and offer competitive values for your trade-in.

Are the sale prices negotiable?

We do not negotiate on pricing. All our cars are marked with a no-haggle price that is often below market value.

Can I save favorite cars to a list I can view later?

Yes, click "View Saved Cars" at the top of the page and sign-up with your email. While looking at cars, click the heart icon and they'll be saved to your account.

How do I know if a vehicle has an open safety recall?

To check the recall status of a specific vehicle, go to https://www.nhtsa.gov/recalls and enter the vehicle's Vehicle Identification Number (VIN). You can find the VIN for any vehicle by looking from outside the vehicle at where the dashboard meets the windshield on the driver's side. This will also be available on your vehicle's registration.

What is a safety recall?

A safety recall occurs when a manufacturer or the National Highway Traffic Safety Administration (NHTSA) finds that a defect that could affect the safety or operation of a vehicle may exist in a specific vehicle or series of vehicles. The manufacturer notifies its authorized dealers, repair facilities, and the registered vehicle owners of the condition or defect so that the registered owners can take the vehicle to the authorized dealer or repair facility for diagnosis and repair.

Payments

Does Hertz Car Sales offer financing?

Yes. We can find financing options for almost any budget. Our mission is to get you home in your pre-owned vehicle without breaking the bank. We deal with top lenders to offer solutions that meet almost any budget.

What extra fees will I have to pay if I decide to purchase the car?

Taxes, title/registration fees and documentation fees vary from state to state. Taxes and title/registration fees may also vary depending upon your location and will be estimated at the time of sale. When the Department of Motor Vehicles in your state reviews the documentation, they will determine a final amount for fees and taxes. If you paid more than the amount due, the excess will be refunded to you. If you paid less than the amount due, you will be responsible for the difference. Documentation fees are included in the advertised price in some states and will not be an additional charge. Following are the states in which a documentation fee will be payable in addition to the advertised price:

StateDocumentation Fee
Alabama$279
Arizona$449
California$85
Colorado$549
Connecticut$549
Florida           Up to $799
Georgia           $649
Hawaii$299
Illinois$300
Indiana $199
Kansas$279
Kentucky$449
Louisiana$115
Maryland$300
Massachusetts$429
Minnesota$100
Missouri$199
Nevada$499
New Mexico$299
North Carolina$649
Ohio$250
Oklahoma$449
Oregon$115
Pennsylvania$324
Rhode Island$400
South Carolina$225
Tennessee$549
Utah$279
Virginia$549
Washington$150

Can I use a co-buyer?

Yes. You can add a co-buyer when you apply for financing.

Can I get financing, even with bad credit?

We work with a variety of top auto lenders and we do our best to find almost anyone financing. Submit a credit application here to get started.

Warranty & Plans

What does it mean that all Hertz Car Sales cars are Hertz Certified?

All our Hertz Certified vehicles are given a 115-point inspection and include a 12-month/12,000-mile (whichever comes first) limited powertrain warranty.

Does Hertz offer any warranties or protections?

Yes. Every vehicle comes with a 12-month/12,000-mile warranty, whichever comes first.

Vehicle protection plans offer additional protection that lasts beyond our warranty. Three coverage levels provide short-term and long-term plans for various budgets.

Total Loss Protection (GAP) will cover the difference between what you still owe on your car financing and what the insurance provider pays out if your vehicle is stolen or deemed a total loss.

Prepaid Maintenance helps you stay on track with vehicle service based on the manufacturer's guidelines. Term lengths range from 2 to 6 years, and you have the option of conventional or synthetic oil changes.

Technology Coverage provides protection against the failure of specific vehicle technologies, including advanced driver assistance systems, audio/visual systems, and accessories. If something were to go wrong with these systems, they'd be repaired or replaced. A $100 deductible does apply.

Can I get a copy of the vehicle maintenance records?

Hertz is currently not providing copies of maintenance records. You can view the maintenance records at the store.

Home Delivery

Can I buy a car online?

In most states, yes. When viewing a car, click "Buy This Car from Home" and fill out the online form. A salesperson will be in contact with you shortly. We will mail all the necessary documents to your home via FedEx. You can choose to come to the dealership to pick-up your vehicle, or have your car delivered via Home Delivery.

What is Home Delivery and how does it work?

We currently offer Home Delivery in 21 states. Complete the necessary paperwork to purchase your car at home, then schedule your delivery to your house, work, or a mutual meeting place.

Where is Home Delivery available?

Home Delivery is offered in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Maryland, Missouri, New Mexico, New York, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, and Utah.

What do you charge for shipping?

MileageFee
0-75$99
76-200$300
201-400$550
401-600$750
601-800$1,000

It will be included in your overall bill in the paperwork.

Can I pick the vehicle up myself?

Yes, if you purchased your car from home, let the salesperson know you'll be coming in to pick it up.

How do you schedule my delivery?

After you complete the necessary paperwork from home, let your salesperson know you want your car delivered. They will schedule your car to be delivered within a few days of the purchase.

What documentation do I need to buy a car?

To complete your purchase, you may be required to provide any or all of the following:

  • Valid driver's liscence
  • Proof of insurance
  • Proof of income
  • Proof of residence
  • Proof of phone

Additional documentation may also be required. Please contact a Hertz Car Sales sales consultant in your state for a full list.

When is my down payment due?

Your down payment is due at the time of purchase. If you decide the car isn't right for you, you can choose to return the vehicle under our Hertz Buy Back Guarantee.

How do I get my title?

If you are financing your vehicle, the lender will hold onto the title until you've paid off the financing in full. If you pay cash for your car, the title will be mailed to you in 2-6 weeks.

Buy Back Guarantee

What is the Hertz Buy Back Guarantee?

You can return your vehicle within 7 days or 250 miles after your purchase, whichever comes first. Bring it back and pay the difference for a higher priced vehicle or we'll refund you.

What happens if I return my car within the 7-day/250-mile return period?

Your vehicle will be checked for any damage and wear. The repurchase price will be the amount paid to purchase the vehicle. A cleaning and recertification fee of $200 will be deducted (unless prohibited by law), as well as any excess wear or damage to the vehicle.

Hertz Rent2Buy

General

What is Hertz Rent2Buy®?

It is an innovative program launched by Hertz Car Sales with the purpose of selling high-quality, active rental cars online at very competitive prices. Hertz Rent2Buy® provides customers with the opportunity to test the vehicle for 3 full days by renting it at a low special rate, which will be waived if the car is purchased.

Hertz Rent2Buy® is not a "Rent to Own" program.

With Rent2Buy, Hertz has focused on making the used car buying experience simpler. We have eliminated the middleman so you are protected from the haggle process. By reducing these costs, Rent2Buy has been able to transfer savings to the customer and offer high-quality, well-equipped used cars at great prices; often times well under Kelley's Blue Book Suggested Retail Value. Furthermore, Hertz believes that peace of mind should come at no extra cost. That's why every car sold through Rent2Buy to retail customers is backed with a 12-month/12,000-mile comprehensive limited warranty.

  • Wide variety of high quality used cars
  • Financing solutions for almost every budget
  • Vehicles which have between 12,000 and 50,000 miles and are generally still under Original Factory Warranty
  • Peace of mind, Hertz Rent2Buy® backs every car with a 12-month/12,000-mile Limited Warranty
  • 2-Hour Complimentary Test Rental
  • Vehicle Protection Plans offered with coverage options of up to 7 years or 100,000 miles

What are the steps in the buying process?

Hertz Rent2Buy® streamlined the buying process and took the hassle out of buying a used car, plus added peace of mind to the formula.

  • Reserve your car online for a 3-day Test-Rental, at a special daily rate of $491.
  • You'll receive an email confirming your rental and providing the exact pick-up address.
  • An agent from the Rent2Buy team will contact you to inform the car is ready.
  • Pick up your car at the designated Hertz location and don't just take it for a test-drive around the block, instead kick the tires and feel the ownership for 3 full days.
  • If you decide to purchase the car, login to your account and click Purchase Car. Our sales processing team will get in contact with you to explain the sales process and help present our financing options.
  • You can also contact us at 888-674-3309 at any time with any questions you may have.
  • If you decide not to purchase the car, there are no strings attached, simply return it to Hertz and pay for the rental charges.

How do I start my search?

Searching for a car on Hertz Rent2Buy® is easy. Choose one of four tabs below the yellow header on the homepage: Model & Price, Make, Body Type or Efficiency. Each tab will open a search section that represents the criteria you have chosen to look for in a car. Our website automatically recognizes your geographic location; however, sometimes internet service provider networks may provide inaccurate location results. If your location is wrong, please change it in the upper right hand corner of the page to get search results that are local and relevant to you.

Is the mileage of the car displayed exact?

Information on the site is constantly being updated. The mileage listed is the most recent update since the last rental. However, if a vehicle is out on rental the mileage posted is the latest mileage recorded at the time of the prior return.

Can I see the car prior to making a reservation?

Since these are active rental vehicles, unfortunately we cannot guarantee the car will be available for you to check prior to making a reservation. Placing a reservation ensures that the car will be pulled from the fleet, prepared and made available for you. The reservation is an appointment you set to check the vehicle you are interested in. Upon arrival at the location please proceed to the counter and identify your self as a Rent2Buy customer. The Counter Service Representative will walk you to your vehicle. Please check out the car before you sign the rental agreement. If the vehicle does not meet your expectations, there is no need to open the rental agreement.

What if I can't find the car I want in my state?

Currently we sell cars in Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Minnesota, Mississippi, Missouri, Michigan, New Jersey, New York, Nevada, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia and Washington. In order to participate in the Hertz Rent2Buy®, you must reside in one of these states, or you are required to take delivery of the vehicle and complete the purchase in one of these states. If you do not live in one of these states, we apologize for the temporary inconvenience; a dedicated team is working diligently to open operations in new states.

Does Hertz accept trade-ins?

Hertz accepts trade-ins at our Car Sales Locations.

How can I find out the location's exact address?

The exact address for the Hertz location will appear on your reservation confirmation e-mail.

How can I reach you if I need more information?

You can contact us at 888-674-3309 at any step in the process.

When can I reach Rent2Buy Customer Support Center by phone? (888-674-3309)

You can reach Rent2Buy Customer Support Center from Monday - Friday 9 a.m. to 8 p.m. EST, Saturday 9 a.m. to 5 p.m. EST and Sunday 1 p.m. to 4 p.m. EST.

Do the Rent2Buy vehicles come with two sets of keys?

No, all Rent2Buy vehicles come with just one set of keys.

Payments

Do you offer financing?

Hertz offers competitive financing options. Hertz Rent2Buy® works hard to make your car buying experience as effortless as possible. To facilitate your purchase, Hertz has partnered with several financial institutions to offer customers competitive financing options for almost every budget. You will be provided the option to complete an online credit application once you have picked up your vehicle and clicked the "Purchase Car" link. Hertz Rent2Buy® financing specialists are available to guide you through the process.

What extra fees will I have to pay if I decide to purchase the car?

Taxes, title/registration fees and documentation fees vary from state to state. Taxes and title/registration fees may also vary depending upon your location and will be estimated at the time of sale. When the Department of Motor Vehicles in your state reviews the documentation, they will determine a final amount for fees and taxes. If you paid more than the amount due, the excess will be refunded to you. If you paid less than the amount due, you will be responsible for the difference. Documentation fees are included in the advertised price in some states and will not be an additional charge. Following are the states in which a documentation fee will be payable in addition to the advertised price:

StateDocumentation Fee
Alabama$279
Arizona$449
California$85
Colorado$549
Connecticut$549
Florida           Up to $799
Georgia           $649
Hawaii$299
Illinois$300
Indiana$199
Kansas$279
Kentucky$449
Louisiana$115
Maryland$300
Massachusetts$429
Minnesota$100
Missouri$199
Nevada$499
New Mexico$299
North Carolina$649
Ohio$250
Oklahoma$449
Oregon$115
Pennsylvania$324
Rhode Island$400
South Carolina$349
Tennessee$549
Utah$279
Virginia$549
Washington$150

Can I use my credit or debit card to purchase the vehicle?

You can only charge up to $3,000 of the down payment on a debit or credit card at select locations4. However, we provide financing solutions for almost every budget. Other acceptable forms of payment include: Certified Check or Wire Transfer. No bank draft checks are accepted.

Can I rent the car and make monthly installments to Hertz?

Hertz Rent2Buy® is not a "Rent to Own" program. Hertz Rent2Buy® provides customers with the opportunity to feel the ownership of the car through a 3-day test rental. This test period will help our customers make the best decision towards purchasing the car, unlike traditional used car sales.

Can I use my credit card to rent a Hertz vehicle?

American Express, MasterCard, Carte Blanche, Diners Club, Discover, JCB, Visa, Optima, Amex, China Union Pay Acceptable form of payment via the internet is limited to major credit cards (Debit cards and Hertz Credit Cards are not accepted) or credit card information contained in the Hertz Gold Plus Rewards profile.

Can I use my debit card or bank card to rent a Hertz vehicle?

At many Hertz locations, debit cards issued under a VISA or MasterCard logo which draw funds directly from the cardholder's account may be used to qualify for rental. However, there are exceptions to this general policy as debit cards are not accepted at the outset of a rental to qualify for non-Hertz Plus Gold Rewards member rentals in the New York Metropolitan Tri-State Area and the areas of Hartford, CT, Philadelphia, PA, Boston, MA and Detroit, MI. Also, debit cards are not accepted to qualify for non-Hertz Plus Gold Rewards member rentals to customers under 25 years of age at Hertz Off-Airport locations. However, prepaid or stored value cards which have a VISA or MasterCard logo are not accepted to qualify for rental. When a debit card is accepted as form of payment, at the start of the rental, two (2) forms of identification must be presented. Debit Cards must have available funds for the estimated amount of the rental charges and any additional charges that may be incurred. Both debit cards and prepaid or stored value cards issued under a VISA or MasterCard logo may be used as a form of payment when you return the vehicle.

What kind of credit check is performed when I use my debit card?

The credit scoring process performed through the services of Equifax are very similar to the type of credit checks that are done when a person applies for credit. This credit check is done at the rental location when you arrive.

Are there any age restrictions or exceptions on test renting or purchasing a vehicle?

On most test rentals, the minimum age is 25 without an additional Age Differential Charge, and 21 with an additional Age Differential Charge.

When do age differential charges apply?

Hertz will test rent selected car class vehicles (Prestige Collection and high-performance cars such as Corvettes and Shelby Mustangs excluded) to customers who are age 21-24 with an Age Differential Charge, in addition to the normal rental rate.

How much are age differential charges?

Most car classes will require a $15 per day surcharge, while higher end cars may require a $25 per day surcharge. See the counter representative for details

If my company has an agreement with Hertz about age differential charges, will it apply to a test rental?

Various corporate accounts have agreements with Hertz which permit employees of those companies, between the ages of 21-24, to rent for business purposes. Hertz Rent2Buy® will honor these age exceptions if you test rent a vehicle. Renters must present a valid Corporate Identification Card at the time of test rental and additional fees may apply. Please contact your company travel department to verify age exceptions when test renting a vehicle.

Reservations

What do I do if I want to buy the car?

There's no need to return the car2. Simply log on to your account, go to My Test Rental and click on the Purchase car link within 3 days after your pickup. You will be contacted by your Sale Processing Representative who will guide you through the sales process. You can also contact your Sales Representative at any time at 888-674-3309.

How do I cancel my reservation?

Login to your account, click on My Test Rental List, and cancel your reservation. To help us provide our customers with the best service possible, we appreciate it if you would describe the reason for your cancellation.

Are the prices of cars displayed on the website subject to change?

Prices of all cars displayed on the website are valid through the date listed with the price disclosures. Once that date expires, prices are subject to change, based upon current market conditions. These changes will not affect you if you have placed a reservation or are test-renting a car at the time the price change occurs.

If I decide to purchase the car, how will I receive my sales documents?

In many states, we will be able to handle the document exchange using FedEx. However, in some states, state laws make it necessary for you to come to Hertz's licensed location to sign the sales documents. Customers are required to go one of the following licensed locations for their state as listed below:

Kansas
The Hertz Corporation
535 W. Douglas Ave, Suite 100, Wichita, KS 67213

Mississippi (customer has to come to one of the licensed locations below for their plates)
The Hertz Corporation
2657-A Lakeland Drive, Flowood, MS 39232
14035 Airport Road, Suite D, Gulfport, MS 39503

Nevada (Both rental and closing occur at the licensed location)
The Hertz Corporation
1995 Vassar Street, Suite B, Reno, NV 89502

New Jersey
The Hertz Corporation
900 Doremus Ave, Port Newark, NJ 07114
1037 Route 206, Bordentown, NJ 08505

North Carolina
The Hertz Corporation
9218 South Blvd, Charlotte, NC 28273

Oregon
The Hertz Corporation
1133 SE 82nd Ave, Portland, OR 97215
12136 SE Stark St, Portland, OR 97216

Pennsylvania
The Hertz Corporation
5634 Baum Boulevard, Pittsburgh, PA 15206
1190 Lancaster Road, Manheim, PA 17545
431 State Ave, Emmaus, PA 18049
330 West Street Rd #340, Warminster, PA 18974

South Carolina (Both rental and closing occur at the licensed location)
The Hertz Corporation
1561 Highway 17 North, Mt. Pleasant, SC 29464
699 N Anderson Rd, Rock Hill, SC 29730

Virginia
The Hertz Corporation
211 Catoctin Circle SE, Leesburg VA 20175

Washington
The Hertz Corporation
19707 International Blvd, Seatac, WA 98188
18625 Des Moines Memorial Dr, Seattle, WA 98148

Warranty & Plans

Do you offer a warranty on the R2B vehicle once purchased?

Hertz believes that peace of mind should come at no extra cost. That's why every car sold through Rent2Buy to retail customers is backed with a 12-month/12,000-mile limited warranty3 at no additional cost. We also offer a variety of Vehicle Protection Plan for purchase.

What other vehicle protection plans do you offer?

Vehicle protection plans offer additional protection that lasts beyond our 12-month/12,000-mile warranty. Three coverage levels provide short-term and long-term plans for various budgets.

Total Loss Protection (GAP) will cover the difference between what you still owe on your car loan and what the insurance provider pays out if your vehicle is stolen or deemed a total loss.

Prepaid Maintenance helps you stay on track with vehicle service based on the manufacturer's guidelines. Term lengths range from 2 to 6 years, and you have the option of conventional or synthetic oil changes.

Technology Coverage provides protection against the failure of specific vehicle technologies, including advanced driver assistance systems, audio/visual systems, and accessories. If something were to go wrong with these systems, they'd be repaired or replaced. A $100 deductible does apply.

What do I do if the vehicle I'm testing has Neverlost installed?

Neverlost units are not for sale. Once you decide to purchase the vehicle, your Sales Processing Representative will make arrangements to un-mount the Neverlost unit.

Can I get a copy of the vehicle maintenance records?

Hertz is currently not providing copies of maintenance records. 



1. Base daily rental rates are subject to change. The base daily rental rate quoted above applies for standard rental vehicles. Higher base rental rates apply for vehicles priced over $25,000. The base daily rental rate applies only to time and mileage charges. Hertz age driver, and credit qualifications for the renting location apply. Taxes, tax reimbursement, age differential charges, fees and optional service charges such as refueling are additional, and are not included in the base daily rental rate. If you purchase the vehicle, you will not have to pay any rental charges, except for any optional service charges you accepted. If there is a delay in making payment for the vehicle or completing any required paperwork, you could be asked to return it until payment is made or required documents are provided.

2. State laws in Iowa, Kansas, Mississippi, Nevada, New Jersey, North Carolina, Oregon, Pennsylvania, Virginia, Washington and South Carolina require you to come to Hertz's licensed location to sign the sales and any financing documents and/or pick up your license plates.

3. A Rent2Buy Limited Warranty is provided to retail customers only. The period of the warranty is 12 months/12,000 miles, whichever occurs first, or such greater amount as may be required by law, or for vehicles identified on the Car Sales site as Hertz Certified Vehicles, 12 months or 12,000 miles, whichever occurs first.

4. Not available at all locations. Please contact your store to verify they can accept debit and credit cards.

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